FAQs

Morie gladly accepts all major Credit and Debit card transactions securely through our online checkout.

Once your checkout is complete and payment is processed, you will automatically receive an Order Confirmation email. In the rare event that your payment does not clear successfully, our system will notify you via email with simple, alternative options to finalize your purchase.

In the rare instance that we cannot immediately supply an item from your order, we prefer not to hold up your entire delivery. We will promptly dispatch all other items in your order and issue an immediate refund for the short-supplied piece. You will be notified via email with your refund details and an estimated restock date for that product.

• Within Australia: We charge a standard $10 flat rate for all domestic orders.
• International Orders: Overseas shipping is calculated at a delivered cost based on total package weight and minimum quantity thresholds. Please reach out to our customer service team for a tailored international freight quote.

We partner with Australia Post to bring your luxury candle collection safely to your doorstep.

• Sydney, Melbourne & Brisbane: Approximately 2 to 5 business days.
• South Australia & Western Australia: Up to 7 to 10 business days.

Important Delivery Notes: Australia Post does not operate on weekends or public holidays. Orders placed after Friday at 12:00 PM are classified as weekend orders and processed the following business day. Please expect potential dispatch or courier delays of up to 48 hours during peak promotional sale periods, public holidays, and festive seasons.

As soon as your order leaves our warehouse, you will receive a confirmation email containing a unique tracking number. To follow your parcel’s journey, simply input this number into the official Australia Post Tracking Portal

Yes, Morie proudly offers worldwide shipping! Delivery timeframes vary depending on your international destination.

• Customs, Duties & Taxes: Please note that all international import duties, local taxes, and customs fees are separate from our shipping charges and remain the sole responsibility of the buyer. We highly recommend checking with your local customs office to calculate these additional costs before finalizing your order.

Because we work efficiently to dispatch your items, we cannot alter order or address information once it has been processed. Please double-check your address details and postal codes carefully. If you are shipping to an office building, remember to include your company name to prevent the package from being rejected.

• Pro Tip: Once you receive your tracking number, you can sign up for the free Australia Post MyPost Tool to attempt to digitally redirect your parcel in transit.
• If a package is deemed undeliverable due to an incorrect address, it may take up to 4 weeks for Australia Post to return it to our warehouse, which will delay your replacement shipment.

At Morie, we take immense pride in our craftsmanship and make every effort to ensure your order arrives in flawless condition. Because our products are highly boutique and often custom-made, we do not offer refunds or exchanges for simple change of mind. We kindly ask that you choose your items thoughtfully.

If you receive items that were (1) damaged during transit or (2) incorrectly supplied, you must notify us via email within 24 hours of receiving your delivery.

To help us resolve this swiftly for you, please email contactusatmorie@gmail.com with:

1. Your Order Number
2. The specific item name(s)
3. A brief summary of the issue (along with clear photos of the damage or mistake)

It is the customer's responsibility to inspect all goods prior to opening them. Even in the event of an incorrect supply error on our part, items can only be returned for a re-supply or a store invoice credit if they are completely unopened, unused, and in their pristine original condition. Once the returned items are received and inspected at our warehouse, we will promptly re-supply the correct item or apply a credit to your account.